General Questions
What is The Broken Binding?
We are an online, independent bookstore that specializes in Science Fiction & Fantasy
Where is the Broken Binding based?
We are based in the UK!
Do you have a physical store?
Not at the moment, but hopefully one day!
Can anyone purchase your special editions?
Yes! Our special editions are available to purchase from the Dragon’s Hoard and To The Stars sections.
Do you take suggestions for special editions?
Of course! We often post polls, posts and such asking for favourite series, titles, underrated books, upcoming series… We are always listening!
Working With Us
I’m an author/publisher/artist and would love to work with you. How can I get in touch?
Please drop us an email to info@thebrokenbinding.co.uk
Do you have a rep scheme?
We currently have a rep scheme on Instagram. New rep searches are hosted every 3 months, in-between subscription series.
Shipping
Do all orders ship from the UK?
Yes. We currently don’t have any overseas distributors just as of yet.
What courier service do you use for shipping?
We ship all orders via Royal Mail and any international orders are handed over to local postal services.
Do you ship internationally?
Yes! If you find that your country isn’t available to ship when checking out, please drop us an email at info@thebrokenbinding.co.uk as we can add it for you.
How is shipping calculated?
Shipping for our regular stock is calculated based off of weight, whilst shipping is charged per title/set for our special editions. This is due to the fact that they are packed and prepped for us by a third party fulfillment centre.
Will I get a shipping confirmation once my order has shipped?
Yes! You will receive an email letting you know your order has been dispatched.
My tracking number hasn’t updated in a while, should I be worried?
Sometimes tracking can take a few days to show further updates, longer in some cases, such as if the parcel is making a long journey across many seas and oceans.
Returns & Refunds
How do I return an order?
Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist.
If your order has not yet been dispatched then we should be able to get a refund processed for you before it leaves us.
For returns, this differs on location and is something that our customer service team will be able to advise on further.
Help, my book arrived damaged. What can you do?
We have a Damaged Stock Policy, which you can find linked at the bottom, under the Other header.
Returns & Refunds
How do I return an order?
Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist.
If your order has not yet been dispatched then we should be able to get a refund processed for you before it leaves us.
For returns, this differs on location and is something that our customer service team will be able to advise on further.
Help, my book arrived damaged. What can you do?
We have a Damaged Stock Policy, which you can find linked at the bottom, under the Other header.