General Questions

We are an online, independent bookstore that specializes in Science Fiction & Fantasy

We are based in the UK!

Not at the moment, but hopefully one day!

Yes! Our special editions are available to purchase from the Dragon’s Hoard and To The Stars sections.

Of course! We often post polls, posts and such asking for favourite series, titles, underrated books, upcoming series… We are always listening! 

Working With Us

Please drop us an email to info@thebrokenbinding.co.uk

We currently have a rep scheme on Instagram. New rep searches are hosted every 3 months, in-between subscription series. 

Shipping

Yes. We currently don’t have any overseas distributors just as of yet.

We ship all orders via Royal Mail and any international orders are handed over to local postal services.

Yes! If you find that your country isn’t available to ship when checking out, please drop us an email at info@thebrokenbinding.co.uk as we can add it for you.

Shipping for our regular stock is calculated based off of weight, whilst shipping is charged per title/set for our special editions. This is due to the fact that they are packed and prepped for us by a third party fulfillment centre.

Yes! You will receive an email letting you know your order has been dispatched.

Sometimes tracking can take a few days to show further updates, longer in some cases, such as if the parcel is making a long journey across many seas and oceans.

Returns & Refunds

Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist.

If your order has not yet been dispatched then we should be able to get a refund processed for you before it leaves us.

For returns, this differs on location and is something that our customer service team will be able to advise on further. 

We have a Damaged Stock Policy, which you can find linked at the bottom, under the Other header.

Returns & Refunds

Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist.

If your order has not yet been dispatched then we should be able to get a refund processed for you before it leaves us.

For returns, this differs on location and is something that our customer service team will be able to advise on further. 

We have a Damaged Stock Policy, which you can find linked at the bottom, under the Other header.