The Broken Binding is an online bookshop specialising in Science Fiction and Fantasy. We are a small but growing business, and we are looking for two UK-based people to join the team on a full-time basis.
Role Overview
We are looking to recruit 2 friendly, proactive and detail-orientated Customer Support Representatives to provide support and solutions to our customers around the world. You will be addressing enquiries, resolving issues and ensuring that every customer interaction reflects the quality and care that The Broken Binding strives to achieve.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via email
- Assist customers with order placements, cancellations, returns and exchanges
- Resolve customer issues with empathy and efficiency
- Provide product recommendations and information about our book selections
- Maintain accurate records of customer interactions and transactions
- Collaborate with the team to improve processes and enhance the customer experience
- Stay updated on product knowledge and company policies
What You'll Bring to the Role
- You must be based in the UK
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work autonomously and proactively, multitasking and managing your time effectively in a fast-paced environment
- Prior experience in customer services, preferably in a retail setting
- A passion for books and reading
- Comfortable working remotely and having a reliable internet connection
What We Offer
- Performance based bonuses
- A full time role with flexible working hours
- Opportunities for career growth and development
- A supportive and collaborative team environment
- Access to a vast library of books and employee discounts
How to Apply
For further information please click on the link below, fill out the form, and attach your CV.
Apply to be a Broken Binding Customer Support Representative
Applications close on 23rd March. Please note that due to the large number of applicants we will only be reaching out to those who have reached the interview stage.