We are an online, independent bookstore that specializes in Science Fiction & Fantasy

We are based in the UK!

We do! Come check us out from 10th October at 11 Red Lion Court, Bridge Street, Stratford-upon-Avon, Warwickshire CV37 6AB

Of course! We often post polls, posts and such asking for favourite series, titles, underrated books, upcoming series. We are always listening! If you have a suggestions please feel free to let us know via this form: https://forms.gle/EngdXHZ4yc6LSRtw6

Please drop us an email to info@thebrokenbinding.co.uk

We love to work with book accounts through The Broken Binding Creator Club. Every few months, those on our list receive a newsletter packed with our editions, sets and subscription titles available to request! Applications will open again in 2027.

Yes. We currently don’t have any overseas distributors as of yet.

We ship all orders via Royal Mail and any international orders are handed over to local postal services or GLS for EU countries. 

Yes! If you find that your country isn’t available to ship to when checking out, please drop us an email at info@thebrokenbinding.co.uk and we can add it for you. Please note that adding multiple sets to your basket may lead to an error message due to the items exceeding the weight limit for a single order. Try separating out the sets into multiple orders and they should go through.

*For EU countries, please read our EU FAQs below 

Shipping for our regular stock is calculated based on weight, whilst shipping is charged per title/set for our special editions. For pre orders, as these are shipped individually, shipping is calculated per pre order. This is due to the fact that they are packed and prepped for us by a third party fulfillment centre.

Yes! You will receive an email letting you know your order has been dispatched.

For pre orders there is an estimated shipping month in the product details, this is an estimate provided by the printers and publishers and may be subject to change,

We update our shipping page weekly: https://thebrokenbindingsub.com/blogs/news/shipping-updates

Sometimes tracking can take a few days to show further updates, longer in some cases, such as if the parcel is making a long journey across many seas and oceans.

For existing orders we will need to update these manually, please reach out via email with the new address. Changing the default address in your customer account will not update your subscription address.

Please note that we cannot change the shipping address for gifting or reselling purposes.

IOSS is a scheme to pre-pay VAT on low value goods (up to 150 Euros) entering the EU. This fee is automatically added to the checkout for any applicable books/sets.

For any book/set which is 150+ Euros, we are unable add IOSS and any VAT will need to be paid at customs during transit. For some sets we are able to set up split shipping to help combat this.

For most sets over 150+ Euros we are able to create a split shipping option where we split a trilogy into an order of two books followed by an order of one book. This means that the VAT can be pre-paid at checkout but as the two orders will be shipped separately, you will need to pay separate shipping for each order.

We will only have one half of the listings available on our website, a link to the second half will come via email or newsletter after you have placed your initial order.

As of 1st July 2026 the EU has introduced a temporary 3 Euro customs duty to low value parcels (up to 150 Euros). This tariff is separate to the IOSS charge. The current projection is that this fee will be in place until July 2028.

Yes, we are still shipping to the EU. The only exceptions are any parcels to Germany or Luxembourg which are not IOSS applicable. If you are looking to ship a book set which is over 150 Euros to either of these country's, you will need to use the split shipping option.

Yes, if you would like to cancel an order you can make a withdrawal through your account or reach out to our customer service team. 

We cannot amend any orders once they have been pulled for shipping so please reach out as soon as possible.

Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist.

If your order has not yet been dispatched then we should be able to get a refund processed for you before it leaves us. 

For returns, this differs on location and is something that our customer service team will be able to advise on further. 

We have a Damaged Stock Policy here: Damaged Stock – Discounted Editions | The Broken Binding SE. Please get in touch with us at info@thebrokenbinding.co.uk and the customer service team will be happy to assist.