The Broken Binding was founded in 2021 and in the intervening 4 years the company has grown considerably. Twice we have had to move to a larger warehouse and we regularly take on new team members. We now have three subscriptions and every month we send out thousands of special edition books. In addition, there are a number of other special editions being produced throughout the year.

We take great care and attention with every book that we work on, and every single member of staff is dedicated to producing the best product. Our quality control standards are extremely high and, on occasion, we have sent back finished products to the printer because we were not happy with the end result.

Sometimes issues occur that, as a business, are beyond our control but we always do our best to mitigate them, provide regular updates on shipping and delays, and when appropriate offer suitable compensation.

We are constantly reassessing our packaging, shipping, postage options, and which printers to use in order to minimise damages and printing errors. We listen to all constructive feedback and, as a small business, if a serious issue is raised by a customer we will seek to address it.

However, recently there has been an increase in the amount of abuse being directed at the company, and primarily our customer service team have born the brunt of it.

At The Broken Binding we have a zero tolerance policy to abuse.

If any customer is found to be abusive, threatening or has directed bad language at any member of our team, on any platform, they will be banned.

This means the individual will be removed from all subscriptions and waiting lists, and they will be banned from making any purchases in the future of any TBB books.

We are a small but dedicated team of people who love SFF books and we take our work very seriously, but we will not tolerate abuse directed at our members of staff.